You shouldn’t cancel a trip to Detur already booked for the fall yourself either.
The unclear situation of the Swedish tour operator Deturi continues. Travelers who have already been on the trip have been asked to pay separately for their accommodation at the hotels, because the hotels say that they have not received their payments from the tour operator.
If you have already paid extra or feel compelled by the situation to avoid paying, you should keep the receipt for a compensation claim.
Väänänen considers the situation exceptional and strange. Detur’s report contradicts the information that hotels in Greece and Turkey have told tourists.
Detur has said that all hotels would have been paid for and return transportation will be carried out normally.
– In this situation, we want to know how to clear up this whole mess and how to pay consumers, for example, these extra accumulated costs, says Katri Väänänen.
Autumn trips cancelled
Detur has announced that it will cancel all trips for the end of 2022 and will contact passengers affected by the cancellations.
KKV is reminded that passengers should not cancel their trips themselves at this stage, but wait for Deturi’s notification. The tour operator must return the passenger’s payments without undue delay and no later than 14 days after the travel package contract has been cancelled.
Those who are already on their way should closely follow the information on return transportation.
Trips departing from Finland have been canceled and no new reservations can be made.
Detur’s operations are carried out from Sweden, the company’s collateral is in Sweden, and the authority supervising the collateral is Sweden’s Kammarkollegiet.
– We have been in contact with the Swedish authorities. They have not declared the company insolvent and no bankruptcy notice has been given, says Katri Väänänen.