According to the taxi entrepreneur, fierce competition has made driving Kela rides unprofitable.
Did your Kela ride not arrive on time? Were you late for the reception when the ride didn’t arrive?
Few people know that if the Kela ride ordered on time does not arrive, the customer can order a replacement transport himself. However, some rules must be taken into account.
If the service provider organizing Kela rides is unable to deliver the ride in accordance with its service promise, it should arrange another ride for the customer.
– Of course, there are exceptional situations where many things go wrong, and the customer, for example, cannot get in touch with the brokerage service again.
If that doesn’t work either, the customer can get their own replacement ride. The billed ride is paid for by the service provider who should have organized the ride in the first place.
In what time should the ride arrive?
The Kela ride has rarely been missed recently, for example in Rovaniemi.
Tourists pay the full price for the ride, while compensation for Kela rides is less. Kela rides are operated by two different companies in Lapland: Suomen Lähilogistiikka Oy and Taksi Helsinki.
Both companies admit to Yle that tourist rides can often pass Kela rides.
According to Kela’s Otto Talvitie, Kela has monthly statistics on how many service providers or customers themselves have had to organize replacement rides. However, according to Talvitie, the information is not public. According to Talvitie, you still can’t just order a taxi driver you know. When waiting for a ride, you should keep in mind the amount of time within which the ride should arrive.
\”The taxes are at the level of 2009\”
In Rovaniemi, the situation has been complicated by the fact that there are simply no free taxis available. According to the entrepreneurs, the compensation received is also not strange.
If Guttorm went to pick up a customer, for example, more than a hundred kilometers away from Inari, he would only receive the payment from the moment the customer gets on board. One of the brokerage companies pays a small compensation for going to the customer, the other does not compensate for the trip at all. In addition, taxi agency companies collect a certain commission from entrepreneurs.
– It’s not worth it. Yes, it has already been known when this reform came, that such sparsely populated areas are not taken into consideration.
Kela rides, which are strictly competitive, leave little profit for the entrepreneur.
– The compensation for Kela rides is at the same level as the taxi prices were in 2009.
Another problem is information.
– I’ve also been called and asked if I can drive a Kela ride, but I’ve answered that I can’t, because I’m not a contract operator for Kela. I didn’t even know you could drive them.