When the Harju Health joint venture between Päijät-Häme Wellness Region and Mehiläinen started in 2021, the digital services of Harju Health provided direct access to doctors. Now the practice has changed.
The practice has been gradually changed since the beginning of the year.
– In the early stages, there was this kind of so-called extra-friendly service, with the Mehiläinen digital clinic ring, where the customer could choose where to go and with which professional.
The old practice, according to Petja Orre, has been more than the normal service provision. The practice has now been harmonised with the Päijät-Häme welfare area. At the same time, the renewed Päijät-Sote digital application has been introduced. The renewed application replaces the previously used Oma Mehiläinen application, which ran on the technical platform of Oma Mehiläinen.
From the perspective of Harju health’s customers, the change in service seems to be a deterioration.
– Our service model will now permanently change to what it is elsewhere in public healthcare, says Petja Orre.
– In public primary health care, the first contact typically takes place between the nurse and the patient. The same principle is followed when dealing on the phone, through a digital application or on-site at a social security center.
Petja Orre, CEO of Harju health, considers the renewed Päijät-Sote application to be excellent.
– It is the Päijäthämälä people’s own application, everything happens through this. You can’t deal with occupational health issues there or deal with Mehiläinen. There is no difference in the service whether you call or use the digital service.